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TRAINING TOPIC : JOHN CLEESE john cleese Cleese clese John Cleese videos dvds meetings bloody meetings dvd
Video or DVD: MEETINGS BLOODY MEETINGS JOHN CLEESE BEST SELLER !
Aim: To enable people to organize and lead meetings that are more effective and more motivating for those who attend.
The video Meetings, Bloody Meetings is the best-selling video that defines the five disciplines that transform a gathering into a professionally run business meeting.
***Also available - MORE BLOODY MEETINGS (the sequel) video or DVD
PURCHASE - $870 each - RENT for one week - $250 each - 
PURCHASE THE ENTIRE 3 DVD SET FOR ONLY $2195.00 (Meetings Bloody Meetings, More Bloody Meetings & Going To Meeting)
Video or DVD: MORE BLOODY MEETINGS JOHN CLEESE BEST SELLER PART 2
PURCHASE DVD or VHS Video - $870 RENT for one week- $250 -
PURCHASE THE ENTIRE 3 DVD SET FOR ONLY $2195.00 (Meetings Bloody Meetings, More Bloody Meetings & Going To Meeting)
Video or DVD: GOING TO A MEETING SERIES JOHN CLEESE BEST SELLER PART 3 - NEW !
2 PARTS: Video Messing Up a Meeting (20 mins) and Video Meeting Menaces (20 mins)
Includes: Series
Course Leader's Guide, Series Delegate worksheets on disk, Series
Powerpoint slides
& Series Self-Study Workbook on disk
PURCHASE DVD or VHS Video - $1294/$870 each - RENT for one week- $400/250
each
PURCHASE THE ENTIRE 3 DVD SET FOR ONLY $2195.00 (Meetings Bloody Meetings, More Bloody Meetings & Going To Meeting)
Video or DVD: SO
YOU WANT TO BE A SUCCESS AT SELLING
STARRING
JOHN CLEESE! 4 PART SERIES
1. THE PREPARATION 2. THE PRESENTATION 3. DIFFICULT CUSTOMERS 4. CLOSING THE SALE - Also Available in SPANISH and FRENCH
PURCHASE DVD or VHS Video - $870 each- RENT for one week- $250 each
PURCHASE THE ENTIRE 4 DVD SET FOR ONLY $2295.00
Video or DVD: CAN
YOU SPARE MOMENT?
PERFORMANCE SHOW SHOWING MANAGERS HOW TO HANDLE DELICATE SITUATIONS AND COUNSELING INTERVIEWS.
Also Available in SPANISH and FRENCH
PURCHASE DVD or VHS Video - $870
each - RENT for one week- $250 each
-
Video or DVD: CALL TO ORDER VIDEO ARTS TELEPHONE SHOW
PURCHASE DVD or VHS Video - $595
each RENT for one week- $195 each
-...
Video or DVD: DEMANDING CUSTOMERS - BEST SELLER
The video
Demanding Customers is an amusing video that demonstrates the techniques for making demanding customers satisfied. Several realistic scenarios draw on the everyday experiences of front-line staff and the different characters they face up to: Mr Snappy, Mrs Picky, Mr Yappy, and Ms Flash.
In a wrong-way scenario, the video shows how easy it is to enrage and frustrate these demanding customers. When the staff adopt the PERFECT technique by being polite, efficient, respectful, friendly, enthusiastic, cheerful, and tactful, they manage to change the outcome.
The simple but effective lessons are highly memorable and easy to adopt. They are put into practice at all levels across any organization that deals with customers.
PURCHASE DVD or VHS Video - $695 each RENT for one week- $195 each -...
Video or DVD: THE GRAPEVINE VIDEO ARTS OFFICE POLITICS SHOW ON RUMORS AND MERGERS ETC.
People do need to know what is going on, especially if there’s something afoot that could affect them personally. And once the rumour or gossip mill starts grinding it’s very difficult to stop - and even harder to correct any misinformation once it has gained currency.
The grapevine shows what can happen when people suspect the worst and start to make up things for themselves. One of the largest customers of a fictional company has called in the receivers; the MD has made contingency plans and is confident that new contracts will forestall the need for compulsory redundancies.
PURCHASE DVD or VHS Video - $595 each - RENT for one week- $250 each
-....
Video or DVD:
THE HELPING HAND JOHN CLEESE IN THE VIDEO
SHOWING MANAGERS COACHING SKILLS, TEAMWORK AND PERFORMANCE TECHNIQUES.
PURCHASE DVD or VHS Video - $870
each RENT
for one week-
$250 each-
Video or DVD: HOW AM I DOING? JOHN CLEESE IN THE VIDEO
PERFORMANCE SHOW SHOWING MANAGERS HOW TO UNDERSTAND AND ADDRESS THE NEEDS OF THEIR STAFF.
PURCHASE DVD or VHS Video - $870
RENT for one week- $250 -
Video or DVD: HOW
TO LOSE CUSTOMERS WITHOUT REALLY TRYING VIDEO ARTS
TEACHES THE BASICS OF HOW TO ACHIEVE CUSTOMER SATISFACTION.
PURCHASE DVD or VHS Video - $870
RENT for one week- $250 -
Video or DVD: I'D LIKE A WORD WITH YOU
- VIDEO ARTS
PERFORMANCE APPRAISAL VIDEO SHOWING HOW TO MAINTAIN LONG TERM PERFORMANCE.
This program shows managers and team leaders who have responsibilities for staff just how badly a discipline interview can be handled. By analyzing the wrong way to interview, it then shows how the right skills can keep staff motivated and working towards the same goals.
PURCHASE DVD or VHS Video - $870
RENT for one week- $250 -
Video or DVD:
INSIDE JOB - Classic Best Seller
Everyone in an organization forms part of a 'customer-service chain', which leads from dealing with customers right through the business. In a hotel scenario, an investigator is called in to investigate mis-management, and identifies how people in departments, not dealing with customers, are actually letting external customer service down.
PURCHASE DVD or VHS Video - $870
RENT for one week- $250 -
Video or DVD:
IF LOOKS COULD KILL II (UPDATED) - The Power of Behavior
VIDEO ARTS
CUSTOMER SERVICE SHOW
How people behave when dealing with customers or colleagues can determine the success or failure of each interaction. In this humerous detective case, careless communication had a fatal result. At the doctor's, at the shoe shop, in the post office, and at the station, a customer was driven to distraction by careless behavior. A detective must piece together a customer's movements to see how several suspects' behavior led to his demise.
PURCHASE DVD or VHS Video - $870
RENT for one week- $250 -
Video or DVD: IT'S YOUR CHOICE JOHN CLEESE ON INTERVIEWING
PURCHASE DVD or VHS Video - $870
RENT for one week- $250 -
Video or DVD: I WASN'T PREPARED FOR THAT VIDEO ARTS!
MEETINGS AND PRESENTATIONS VIDEO HELPING TO OVERCOME THE FEAR OF MAKING PRESENTATIONS.
PURCHASE DVD or VHS Video - $870
RENT for one week- $250 -
Video or DVD: NO COMPLAINTS? VIDEO ARTS CUSTOMER SERVICE VIDEO FEATURES ELECTRONICS STORE
No Complaints? tackles the link between customer satisfaction and quality, and provides viewers with five steps to solving the customer's problem.
Set within a retail outlet, front-line staff are facing complaints from internal and external customers. The existing solution is a complaints form, but a member of staff soon realizes that customers need to let off steam, not fill in forms. The staff learns that they must take complaints seriously and show sympathy, since it is difficult to remain angry with someone who is sympathetic.
PURCHASE DVD or VHS Video - $870
RENT for one week- $250 -
Video or DVD & CD-ROM: ON THE RECEIVING END VIDEO ARTS TELEPHONE TRAINING!
On the receiving end shows how customers can be kept satisfied and loyal to an organization. The video demonstrates how to listen carefully, ask relevant questions, and assess customers' needs.
It explains how a successful relationship is developed by clearly outlining the available options to customers and agreeing upon a course of action.
PURCHASE VHS Video - $870 RENT for one week- $250 -
CD $1295
Video or DVD: PERFORMANCE MATTERS:
THE IMPORTANCE OF PRAISE WITH JOHN CLEESE HOSTING - BEST SELLER !
This new program makes the point that giving praise where it's due is a management tool that's powerful, cheap and easy to use. It can bring amazing results in terms of increasing the quality and quantity of the output of the people who work for them, providing it is correctly applied.
The employee's attitude changes with renewed enthusiasm when the manager shows interest and appreciation in a job well done. Among the rules learned are that it's important to let people know why they are being praised, make sure that the effect isn't ruined by a kick-in-the-tail remark, and to pass on praise from customers or superiors.
Video or DVD: PERFORMANCE MATTERS PART 2 : THE NEED FOR CONSTRUCTIVE CRITICISM
HELP MANAGERS UNDERSTAND HOW TO USE PRAISE TO MAKE THEIR STAFF REALIZE THEIR EFFORTS ARE APPRECIATED.
PURCHASE DVD or VHS Video - $870
each RENT for one week- $250 each
Video or DVD: PERFORMANCE REVIEW - BEST SELLER
Part 1: Every Manager's Nightmare & Part 2: Every Appraisee's Dream
It's not surprising that so many managers dread giving performance reviews. They know the importance of employee performance reviews, but this rarely makes having to do them any less painful. In fact, because they often end up being emotionally charged, they are seen more as 'excruciating' than 'crucial'. To overcome this, in Part 1 we identify six very different characters that managers can relate to: Defensive Dennis, Weepy Wendy, Silent Steve, Non-stick Nigel, Bolshy Becky and Bored Betty. Through these characters we are able to demonstrate key review techniques managers can develop. By making them less confrontational and more productive, managers will be able to fearlessly deal with all performance reviews.
PURCHASE DVD or VHS Video - $870 each RENT for one week- $495 each -...
Video or DVD & CD-ROM: REPORT WRITING Video Arts Program
This program outlines the six steps to successful report writing: focusing on the objectives, organizing points into related groups, and using the four P's (Position, Problem, Possibilities and Proposals), report authors will ensure their document forwards a constructive and compelling argument.
PURCHASE DVD or VHS Video - $625
- RENT for one week - $150 PURCHASE CD $1295
Includes: Training
Leader's Guide
Video or DVD:
SELL IT TO ME! VIDEO
ARTS
PART ONE: PREPARING THE WAY - PART TWO: DOING THE DEAL
PURCHASE DVD or VHS Video - $870
RENT
for one week-
$250 BUY BOTH FOR ONLY $1595 -
Video or DVD:
STRAIGHT TALKING: THE ART OF ASSERTIVENESS JOHN
CLEESE HOSTS VIDEO
Techniques of assertive behavior are shown in action in a series of different settings from a management meeting to a one-to-one conversation between colleagues. Straight talking shows that the basic rule of assertive behavior is honesty and that it's usually for fear of the response that honesty is avoided. However, this fear is generally over-exaggerated. The video is highly reassuring on this point for anyone who has doubts about volunteering what they think, even when asked to do so. It also demonstrates why aggressive behavior doesn't work in the long run and why it's important to establish a negotiating position and stick to it.
PURCHASE DVD or VHS Video - $870
RENT for one week- $250
PURCHASE DVD or VHS Video - $870
RENT for one week- $250
Video or DVD: TALKING TO THE TEAM
A team briefing is a vital event in every organization; it tells people what is happening and why. Team leaders; therefore, need to know how to talk to the team in order to exercise effective leadership. After all, people's attitudes are heavily influenced by their immediate boss who needs to secure the team's understanding, co-operation and support.
Using three core lessons and a variety of locations, this program demonstrates that the lessons apply to all types of business.
PURCHASE DVD or VHS Video - $595
RENT for one week- $250
Video or DVD:
TEAM SPIRIT: HOW TO BE AN EFFECTIVE TEAM MEMBER VIDEO ARTS
PURCHASE DVD or VHS Video - $870
RENT for one week- $250
Video or DVD: TELEPHONE BEHAVIOR: RULES JOHN CLEESE!
Assistant manager of a marketing department is preparing to give the local business community a short seminar on professional telephone skills. Her own skills leave a lot to be desired, fortunately someone is on hand to show her the mistakes she makes, and help her overcome her shortcomings. The lessons include understanding that the call starts with a verbal handshake. Also, answer the phone within four rings and introduce yourself properly with a smile in your voice.
It shows that preparation is vital; people should have facts and figures to hand and repeat key phrases to show callers they're understood. During the call, people should ask open questions to gain information, and use the caller's name frequently to establish trust.
When closing the call they must confirm that the message is understood, and make a note of what they are required to do. Finally, the video tackles voice mail, showing that the same rules apply
PURCHASE VHS Video $870 - RENT for one week - $250 
PURCHASE DVD or VHS Video - $870
RENT for one week- $250
PURCHASE DVD or VHS Video - $595
RENT for one week- $250
Video or DVD: THE CUSTOMER
IS ALWAYS DWIGHT VIDEO ARTS
PURCHASE DVD or VHS Video - $870
RENT for one week- $250
Video or DVD: THE DREADED APPRAISAL -
VIDEO ARTS
BEST SELLER !
FEATURES BOTH SIDES OF THE APPRAISAL PROCESS WITH A VIDEO FOR EMPLOYEES!
Turn negative attitudes into positives Giving a review - or receiving one - is a challenging experience, even when the news is good. Prevent performance appraisals from turning into disasters with The Dreaded Appraisal.
PURCHASE DVD or VHS Video - $870
RENT for one week- $250 CD-ROM
$1495
PURCHASE DVD or VHS Video - $870
RENT for one week- $250
PURCHASE DVD or VHS Video - $870
RENT for one week- $250
part 1
Video or DVD: THE UNORGANIZED MANAGER JOHN CLEESE BEST SELLER! 3 PART SERIES.
#1 DAMNATION #2 SALVATION #3 DIVINE INTERVENTION
Also Available in SPANISH and FRENCH on VHS
PURCHASE DVD or VHS Video - $870
each RENT
for one week-
$250 each- Discounts on multiples
PURCHASE THE ENTIRE 4 DVD SET FOR ONLY $1995.00
Video or DVD: THE UNORGANIZED
SALESPERSON
VIDEO ARTS
Features a man and a woman sales team and she out sells him by qualifying clients.
In part 1, Valuing Your Customers,
a 'Flash Harry' salesman takes every opportunity to show off his
expertise. He's all action, by rushing from call to call, trying
to satisfy customers' every whim. It soon descends into chaos
and inevitably and he starts missing appointments.
In part 2, Valuing Yourself, 'Flash Harry' learns that
by valuing himself and his time he will in turn be valued by customers
as someone who can offer them specialist knowledge. He also realizes
that he has to manage his sales meetings and agendas. The truth
eventually dawns that being trustworthy is more important and
valuable than making a one-off sale.
PURCHASE DVD or VHS Video - $870
each RENT
for one week-
$250 each - Discounts on multiples
PURCHASE THE ENTIRE 4 DVD SET FOR ONLY $995.00
Video or DVD: WHO
SOLD YOU THIS, THEN? II A CLASSIC VIDEO ARTS show just remade ! BEST SELLER
TEACHES EFFECTIVE AFTER SALES SERVICE AND CUSTOMER INTERACTIONS AND FEATURES AN EMPLOYEE CREATING PROBLEMS FOR SALESPEOPLE.
PURCHASE DVD or VHS Video - $870
RENT for one week- $250
Video or DVD: YOU'LL SOON GET THE HANG OF IT VIDEO ARTS
IMPROVE
YOUR TRAINING ABILITIES
You'll Soon Get The Hang Of It is the definitive program on the techniques of one-to-one training. Hugh Laurie looks at both the theory and practice of training in a humorous and memorable fashion.
PURCHASE DVD or VHS Video - $870
RENT for one week- $250
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