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TRAINING TOPIC : CUSTOMER SERVICE >>>>>>

Video/DVD: BOB FARRELL'S - GIVE EM' THE PICKLE - Remake of I'll Be Back.

PICKLES are those special or extra things you do to make people happy. It's a hand written thank you note with every order shipped. It’s walking the customer to the item they’re looking for rather than pointing or maybe it’s simply calling them by name. The trick is figuring out what your customers want and then making sure they get it. That’s the PICKLE.

Video: BOB FARRELL'S - I'll BE BACK - Original Video Also Available for only $595 DVD or VHS
PURCHASE - DVD $895 - PURCHASE VHS Video - $795- RENT for one week - $350(DVD) - $295(VHS)

ORDER NOW AND GET: FREE SHIPPING AND FREE GIVE EM THE PICKLE HARDCOVER BOOK (put freebook offer on order)

18 Minutes - Includes Training Leader's Guide , 10 Pickle Pins and 10 Cards. .. SEE OTHER PICKLE ITEMS <CLICK HERE> ..

Video or DVD: CUSTOMER SERVICE ZONE - 2007 NEW RELEASE

In the galaxy of customer service, Curt Hinderman's lost in space. Until one dark night, when his car breaks down en route to a mandatory training session,

and the tables are turned as he finds himself needing urgent help from his customers. Aided by the mysterious Angela, Curt discovers the essentials of great service while taking your audience on a journey of discovery. FUNNY VIDEO. 18 minutes & closed captioning

KEY Learning Points:

W.H.A.T. makes great customer service

• Welcome: immediately greet customers in a friendly and professional manner
• Hear: ask customers how you can help, and listen carefully
• Accomplish: own the issue and take action until customers’ needs are satisfied
• Thank: thank customers and invite them to return

PURCHASE DVD or VHS Video - $795 RENT for one week - $295

includes 50+ page leaders guide

Video/DVD: THE GUEST - Everything You Already Know About Great Customer Service!

Features: Bank Scene, Restaurant, Retail, and more!

TRAINING POINTS:

• Welcoming Them
• Using Their Name
• Taking Care of Their Needs
• Thanking Them
• Inviting Them Back

PURCHASE - DVD $895 - PURCHASE VHS Video - $795 - RENT for one week - $350(DVD) - $295(VHS)

14 Minutes - Includes 1 Leader's Guide, 10 Pocket Reminder Cards, 1 The Guest

Buy with the DIFFICULT GUEST for only $1495(DVD) & $1295 (VHS) full package or $1125 basic package (VHS)

Video/DVD:THE DIFFICULT GUEST- Best Seller! Sequel to The Guest

TRAINING POINTS:

Listen to your customers - Apologize personally

Solve the problem- Thank your guest for their business

Includes: Training Leader's Guides - Full Package includes extra role-play video.

PURCHASE - DVD $995 -PURCHASE VHS Video - $895 Fullpackage or $795 basic package -

RENT for one week - $350(Full) or $295(Basic)

Buy with the GUEST for only $1495(DVD) & $1295 (VHS) full package or $1125 basic package (VHS)

Video or DVD: HOW TO CONNECT IN BUSINESS IN 90 SECONDS OR LESS

In business as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression are almost immeasurable.
This fun and motivational film will teach employees how to naturally make a genuine connection with everyone they meet.

How to Connect in Healthcare.in 90 seconds or less Also Available!

PURCHASE - DVD $895 - PURCHASE VHS Video - $795 - RENT for one week - $350(DVD) - $295(VHS)

Order Now ! and get FREE SHIPPING AND FREE EXTRA HARDCOVER BOOK !- (put freebook offer on order)

Package includes : 1 video or dvd - 10 "Great!" Buttons- 1 Hardback - 10 Reminder Cards - 1 52-Page Leader's Guide

....

Video or DVD : 5 VALUES OF GREAT CUSTOMER SERVICE

Features: Bank Scene, Restaurant, Retail, and more!

Program Objectives:

• Better understand how to provide ALL customers with GREAT service
• Be aware of personal and cultural perspectives
• Develop a values-based approach to customer service
• Become familiar with the GREAT acronym and know how to apply it to customers

PURCHASE VHS or DVD Video $525 - RENT for one week - $295

20 Minutes - Includes: Training Leader's Guide..

PURCHASE VHS Video $545 - RENT for one week - $165 17 Minutes

Includes: Training Leader's Guide and Self-Study Book Outstanding Customer Service

Video: LILY TOMLIN'S CUSTOMER SERVICE 4 PROGRAMS

What Customers Want
Dealing with Disappointed Customers
One Ringy-Dingy: You are the Company
The Seven Deadly Sins of Customer Service

PURCHASE VHS Videos : All 4 Parts - $1795 Individual Programs - 1 Part $795 - RENT for one week - $295 each

Video or DVD: REMEMBER ME 3rd Edition - BEST SELLER

If you could purchase just one customer service training video, this would be it. Remember Me immediately hit the best-seller list and has remained there to this day! It's a 10-minute gem that's easily adaptable to current training programs. It's also an ideal training tool around which an entire training program can be developed. Either way you'll have unforgettable customer service training at your disposal.

* Customers can forgive mistakes but not bad attitudes
* Poorly treated customers spread the word
* Customers will take their business elsewhere without a second thought
* Exceeding customer expectations is the key to building customer loyalty and a healthy bottom line
PURCHASE - DVD $795 - PURCHASE VHS Video - $795 - RENT for one week - $275(DVD) - $275(VHS)

Video or DVD: THE SECRET: CUSTOMER SERVICE UNCOVERED

This video guides the viewer through service challenges honestly and proactively. It also explores language barriers and other obstacles that can test the patience of your service personnel. Includes scenes from technical support, banks and retail.

PURCHASE - DVD $745 - PURCHASE VHS Video - $695 - RENT for one week - $225(DVD) - $195(VHS)

17 Minutes - Includes: Training Leader's Guide and Self-Study Book Outstanding Customer Service .

Video or DVD : SMILE - The singing bus driver video !

Join Reggie on the #27 and watch as he transforms a dreary bus ride into an experience his customers look forward to. It’s a ride you'll never forget! SMILE! breaks new ground with its inside-out model. As Reggie says, “There are days I don't feel like smiling or putting up the smile sign, but I have to make a choice about where I want to be with my attitude.” Living inside-out is about making choices. Your people will learn how a positive attitude can be the primary factor in every customer service interaction— for the sake of the customer AND, most importantly, for their own quality of life.

PURCHASE VHS Video or DVD $595 RENT for one week - $250

10% government discount = $535.50 and 25% non-profit / educational discount = $446.25

ON SALE ONLY $595 RIGHT NOW !!

Video: SO HELP ME - EMPLOYEE EDITION

So HELP Me Employee Edition) illustrates realistic customer service problems that can frustrate both customers and employees. The video provides solutions to these problems that satisfy everyone: the customer, the organization and the employee. These solutions include: working with policy to solve problems, helping customers outside your department, actively listening, treating every customer as your own, and defining customer needs.

PURCHASE DVD or VHS Video - $695 RENT for one week - $250

16 minutes Includes comprehensive 28 page leader's guide with reproducible worksheets.

ON SALE ONLY $595 RIGHT NOW !!

Video: SO HELP ME - SUPERVISOR EDITION Focuses on Managers in video

How do supervisors affect customer service? We all know that frontline service people directly impact customer satisfaction. But we don't often look at how much a supervisor's behavior influences the service a customer ultimately receives.

So HELP Me (Supervisor Edition) takes a fresh look at customer service by showing the direct connection between a supervisor's behavior and the way employees treat customers. When employees are listened to, respected, and encouraged, they will do the same for their customers. Supervisory behaviors that promote excellent service include: telling people what they're doing right, helping employees find solutions, focusing on people rather than numbers, empowering people to do their jobs, and turning mistakes into opportunities for growth.
PURCHASE DVD or VHS Video - $695 RENT for one week - $250

18 minutes Includes comprehensive 28 page leader's guide with reproducible worksheets.

Video: WHAT DO YOU SAY? - POPULAR WITH YOUNGER EMPLOYEES

This video puts employees on the hot seat as they are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations. It then provides realistic, practical answers that they can use on the job immediately.

PURCHASE - DVD $895 - PURCHASE VHS Video - $795 - RENT for one week - $350 (DVD) - $295 (VHS)

22 Minutes - The Purchase Package includes... 1 What do you Say? video, 1 -30 Page Manager's Guide, 10 Pocket Cards 10 Employee Handbooks , 1 Card Game and 1 Customer Comment Program. Em The Pickle & The Guest Customer Service Training Videos cdroms customer Bank service management pickle BOB FARRELL I'll be back video coaching

Video: BUT I DON'T HAVE CUSTOMERS - INTERNAL CUSTOMER SERVICE VIDEO

Internal customers are often ignored or taken for granted, an attitude that compromises the productive flow of work through your company. This video program will teach your employees to respect internal customers as if they were paying clients.

PURCHASE VHS Video $695 - RENT for one week - $195 cor

21 Minutes Includes: Training Leader's Guide & Self-Study Book

Video:EXCEEDING EXPECTATIONS - WITH HARRY ANDERSON from NIGHTCOURT - FUNNY

Learning Objectives

* Create a relationship—not just a sale
* Really listen to the customer to find his/her needs
* Respond quickly
* Avoid “I don’t know”
* Truly exceed expectations
* Create true customer loyalty

PURCHASE VHS Video $525 - RENT for one week - $195 cor

Video: SERVICE FIRST VIDEO LIBRARY - 12 VIDEOS - FREE SHIPPING !

Service First, the customer service video library, a powerful video-based training system based on group interaction, that makes it easy to train any number of employees - with no limits-, with immediate results, and NO additional cost to educate new staff in the future. It is so easy that you won't have to invest in experienced facilitators or devote a lot of time. There are 12 videos, of 15 minutes each.

PURCHASE VHS Videos - $1197

DVD or Video: YOU'VE GOT TO BE KIDDING ME ! 2004 New Release

You've Gotta Be Kidding Me! was born out of two experienced entrepreneur's frustration with poor customer service. Or "customer no-service" as it is often called! - Before we called in our great cast of characters and Emmy Award winner John Burke, we spent hours studying the common denominators of great service people and companies. You've Gotta Be Kidding Me! features the nine time-tested rules of great customer service. Follow them and you, and your business, will succeed. Ignore them at your peril.

PURCHASE DVD or VHS Video - $695 RENT for one week - $250

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