Any Topic Any Time! tm The Best In Workplace Training Videos - DVDs - Books

TRAINING TOPIC : CASINO TRAINING VIDEOS

Video or DVD: CASINO: A CUSTOMER SERVICE STORY - CASINO BEST SELLER

The exclusive training video for Casino customer service! READ FULL DESCRIPTION

Watch as we go into the Casino and have fun learning the basics of great guest service!

PURCHASE - DVD $995 PURCHASE VHS Video - $795- RENT for one week - $295 .....

Video or DVD: GIVE EM' THE PICKLE - NEW RELEASE & BEST SELLER
PICKLES are those special or extra things you do to make people happy. It's a hand written thank you note with every order shipped. It’s walking the customer to the item they’re looking for rather than pointing or maybe it’s simply calling them by name. The trick is figuring out what your customers want and then making sure they get it. That’s the PICKLE. (sequel to I'll Be Back )

PURCHASE - DVD $895 - PURCHASE VHS Video - $795 - RENT for one week - $300(DVD) - $250(VHS)

Order Now ! and get FREE SHIPPING AND FREE GIVE EM THE PICKLE HARDCOVER BOOK !- (put freebook offer on order)

18 Minutes - Includes Training Leader's Guide , 10 Pickle Pins and 10 Cards. ....

GIVE EM THE PICKLE HARDCOVER BOOKS $19.95 - Pickle PINS AND CARDS .50 each with multiple discounts call us for details 1-888-621-7773O

Video or DVD: THE GUEST - Everything You Already Know About Great Customer Service!

Features: Bank Scene, Restaurant, Retail, and more!

TRAINING POINTS:

• Welcoming Them
• Using Their Name
• Taking Care of Their Needs
• Thanking Them
• Inviting Them Back

PURCHASE - DVD $895 - PURCHASE VHS Video - $795 - RENT for one week - $300(DVD) - $250(VHS)

14 Minutes - Includes Training Leader's Guide

Video or DVD:THE DIFFICULT GUEST- Best Seller! Sequel to The Guest

TRAINING POINTS:

Listen to your customers Apologize personally

Solve the problem Thank your guest for their business

Includes: Training Leader's Guides - Full Package includes extra role-play video.

PURCHASE VHS Video - $895 Fullpackage or $695 basic package - RENT for one week - $295(Full) or $250 (Basic)

****Buy with the GUEST for only $1295 full package or $1125 basic package

Video: THE FRONT OF THE CLASS - BEST SELLER DESIGNED FOR FIRST TIME MANAGERS.

Being a supervisor is like moving to the front of the class: everyone around you is watching your moves and expecting the best. But it takes more than a promotion or a job title to be a great supervisor.

PURCHASE VHS Video - $695 - RENT for one week - $250 .

Video or DVD: THE PRACTICAL COACH

This motivational coaching tool offers sensible advice on how to care about each member of your team by suggesting three different

ways to let your team members know their performance is important. Plus, leaders will learn how to implement the "2-Minute Challenge" model for keeping employees on track.

PURCHASE - DVD $795 -PURCHASE VHS Video $695 - RENT for one week - $300(DVD) - $250(VHS) Purchase include video and a Leader's Guide , etc.

This motivational coaching tool offers sensible advice on how to care about each member of your team by suggesting
three different ways to let your team members know their performance is important. Plus, leaders will learn how to
implement the "2-Minute Challenge" model for keeping employees on track.

PURCHASE VHS Video - $695 - RENT for one week - $250 .

Video: SEXUAL HARASSMENT IS IT OR ISN'T IT? II

HAS A CASINO IN THE VIDEO! COVERS NEW HARASSMENT LAWS.

PURCHASE VHS Video - $795 - RENT for one week - $195.

Video or DVD: HOW TO CONNECT IN BUSINESS IN 90 SECONDS OR LESS

In business as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression are almost immeasurable. This fun and motivational film will teach employees how to naturally make a genuine connection with everyone they meet.

How to Connect in Business...in 90 seconds or less will have a life changing impact on customer relationships and sales success as well as every other personal relationship in your employee's lives.

PURCHASE - DVD $895 - PURCHASE VHS Video - $795 - RENT for one week - $350(DVD) - $295(VHS)

Order Now ! and get FREE SHIPPING AND FREE EXTRA HARDCOVER BOOK !- (put freebook offer on order)

PACKAGE CONTAINS : 1 How to Connect in Business...in 90 seconds or less video Or DVD - 10 "Great!" Buttons- 1 Hardback Book - 10 Pocket Reminder Cards - 1 52-Page Leader's Guide

Video or DVD: YOU'VE GOT CUSTOMERS ! Great for restaurant waitstaff training! (Bar too)

KEY TRAINING POINTS

-Be honest - customers just want to hear the truth.
-Listen before you sell - find out what customers want first.
-Follow through on customer requests - double check
-Take initiative to solve problems - offer solutions, not excuses.
-Know your product - if you don't know, find out.
-Take advantage of sales opportunities - your customer will benefit.

There has been an over-emphasis on the superficial--the greeter at the door, the forced
smile, and the gratuitous "have a nice day." Certainly, a pleasant manner is important, but
all too often meaningful service is lost while superficial friendliness masks the problem.

PURCHASE VHS Video or DVD - $695 - RENT for one week - $295 ...