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Video or DVD: THE GUEST #1 CUSTOMER SERVICE VIDEO

-Everything You Already Know About Great Customer Service!

Watch as Ken Sperling shows us the secrets of treating your customers like "Guests" in your home.

Features: Bank Scene, Restaurant, Retail, and funny!

TRAINING POINTS:

• Welcoming Them
• Using Their Name
• Taking Care of Their Needs
• Thanking Them
• Inviting Them Back

PURCHASE - DVD $895 - PURCHASE VHS Video - $795 - RENT for one week - $350(DVD) - $295(VHS)

14 Minutes - Includes Training Leader's Guide and Ten Reminder Pocket Cards.

Buy with the DIFFICULT GUEST for only $1295 full package or $1125 basic package

Video:THE DIFFICULT GUEST- Best Seller! Sequel to The Guest

TRAINING POINTS:

Listen to your customers - Apologize personally

Solve the problem - Thank your guest for their business

Includes: Training Leader's Guides etc and Full Package includes extra role-play video.

PURCHASE - DVD $995 -PURCHASE VHS Video - $895 Fullpackage or $795 basic package -

RENT for one week - $350(Full) or $295(Basic)

****Buy with the GUEST for only $1395 full package or $1225 basic package (VHS)